Personal, honest and with both hands in the workshop
In Markelo, Overijssel, you will find Autobedrijf Sjouke Dijkstra, an all-round garage where personal attention and craftsmanship are paramount. Since 1995, the name Dijkstra has stood for reliability, transparency and tailor-made service. A family business that consciously chooses independence and stays true to itself.
“We believe in honest advice and transparency. Customers appreciate knowing exactly where they stand.”
Universal garage, for all brands
Sjouke Dijkstra Car Company is completely universal: customers can come here for maintenance, MOT, repairs, tyre changes, air conditioning maintenance and more, regardless of make or year of manufacture. The modern workshop is equipped with the latest testing equipment and the mechanics regularly attend courses to keep up with a rapidly changing industry.
‘You don’t have to be at the forefront, but you do have to keep up. That’s what we do – with expertise and practical solutions.’
What sets the team in Markelo apart is the personal and accessible atmosphere. Customers are welcomed with a cup of tea and a listening ear. No fuss, just clear communication. Repairs are only carried out after consultation, so that no one is faced with any surprises.
Automation
that works
“We don't have time to arrange everything manually. Thanks to Autosociaal, everything is linked. That saves us work and makes things easier for customers.”
– Auke Dijkstra, owner of Sjouke Dijkstra Car Company
In order to work more efficiently, the company decided to collaborate with Autosociaal in 2015. This means that its app, planning and website are all coordinated. Customers can easily make an appointment online, and communication is largely automated.
Collecting email addresses is also becoming easier. Many customers already fill these in themselves via the website, which makes it easy for us to invoice digitally. We also use the email addresses to inform customers, for example about MOTs or when their car is due for servicing.
Single point of contact
for everything
The decision to manage everything – from the website to communications – through Autosociaal is primarily practical:
‘If you have everything separate, you’re constantly on the phone or sending emails. Now I just press one button and it’s everywhere. It just works. And if I do need someone, the contact is always pleasant. No complaints – and those Christmas videos every year are a nice bonus.’
Website as an extension
For Auke, the website, set up via Autosociaal, is an extension of the company.
‘It looks professional, works well and customers find it easy to navigate. And I don’t have to worry about it. That’s the most important thing for me.’
Approaching targeted (potential) customers to sell more used cars?
Edwin Haan
Operational Manager
7554 NG Hengelo
