Due to the digitalisation that is currently taking place, we felt it was time to improve our online profile. As an Opel Authorised Repairer, it is important for us to keep up with the latest developments. We recognise the advantages of automatically approaching customers (online) at every step of the customer journey in an accessible manner.
After conducting research and exchanging experiences, we entered into a partnership with Autosociaal, which is now our online partner.
At Autoservice Huls, we stand for quality, service and a personal approach. These core values are all reflected on www.autoservicehuls.nl. Through photography, also carried out by Autosociaal, we use our online channels to show who we are and what we stand for. This is something we consider very important. Autosociaal also helped us set up our online customer journey. We want to build strong customer loyalty by automatically approaching customers via email and push notifications, among other things. Customers must be able to contact us in an accessible way. Customers can schedule an appointment online from the comfort of their own home.
"Through photography, which was also carried out by Autosociaal, we use our online channels to show who we are and what we stand for."
Freddy Huls, eigenaar van Autoservice Huls
This saves time not only for the customer, but also for us. Customers used to call us frequently to schedule appointments, but now that everything is done online, we receive far fewer phone calls. We have also noticed a significant improvement in our online visibility. Customers can quickly find our website. I think this will be particularly important in the future, as this digitalisation continues. We are prepared for this at an early stage.
Course of the collaboration
Autosociaal takes care of everything for us. Any questions we have are dealt with immediately. We receive honest advice and help with everything. And most importantly, clear agreements are made and they are honoured. We are very satisfied!
7554 NG Hengelo
